I actually got another email response based on the email chain I posted about yesterday (the one they said they couldn't handle via email). Only problem is that it is yet another different quote on my final bill. Seriously, how is this so difficult??

So I responded that this is the the 6th different answer I have been given on this final bill question ($0, "I don't know," $9.61, $14.10, -$0.06) and all I want is a copy of the final bill. A piece of paper that shows what I owe. I am not exactly making huge demands here. We'll see what I get.
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