Is Verizon Having Trouble Selling FIOS?

In news that I don't find particularly surprising, Alley Insider has an article about whether Verizon can continue selling FIOS without giving away free tvs.

From the article:
During Q2, Verizon added 176,000 net new FiOS TV subscribers, down 33% from 263,000 in Q1 and 226,000 in Q4. The 176,000 missed RBC's estimate (273,000) and Goldman's (230,000) by a wide margin.

And a few quotes that might explain the decrease in new subscribers:

CFO Doreen Toben:

"The sequential decline in FiOS net adds was due primarily to a lower level of promotions, marketing and advertising activities during the quarter. For example, we ended our free TV offer."

Me:

..."I think Verizon is having trouble selling FIOS because their customer service is a steaming pile of dog crap...also, showing up for appointments might make it easier for people to add service...oh yeah, and billing people for services rendered would help Verizon's bottom line..."