3/18 Update: Another Email Sent to Verizon

Here's a copy of the email I just sent to Verizon's customer service email address. I am hoping that it gets escalated to the appropriate people who can help me.

Subject: Request for escalated assistance

Respectfully, I would like to bring to your attention my blog (http://fiosexperience.blogspot.com), which recounts my ongoing, seemingly endless saga with your company. It has received a surprising amount of web traffic in the past few weeks, and many people seem to share my frustration.

I was a FIOS TV and Internet customer for approximately 6 months. In January 2008, I scheduled an appointment to have the FIOS phone service installed as well. That appointment never materialized. After weeks of trying to reschedule that appointment (including hours on the phone, broken promises of return phone calls, and a complete lack of resolution), I canceled my FIOS TV and Internet services in protest. This created even more of a headache than my initial issue, and I am still unable to pay my final bill and bid farewell to Verizon. I have exhausted every conceivable channel, and now find myself at the end of my rope.

I won't bother going into further detail in this email, since it's all on the blog, but I would appreciate any help you could provide. I think that my concern should be escalated to an appropriate level of executive leadership.

I apologize in advance for the "stream of consciousness" nature of my posts. They were never intended for an executive audience. I was merely trying to document my experience when it became apparent that my issues could lead to disputed charges and further hassle.

For your reference, my customer information is as follows:

[Removed]

Thank you for your time.

Respectfully,

Me