I have not received a response to the email I sent yesterday. I received an automated response and tracking number indicating that I would hear back from them within 1 business day, but no follow-up yet. I am waiting until tomorrow before pursuing this further.
If I don't hear back, I plan to email the Director of Media Relations in charge of "Video Services and FIOS TV." I understand that this woman may not be the right person to contact, but given the amount of attention and support I have received, I hope that she will consider escalating my issue to an appropriate level of executive leadership.
Another creative idea that I have is to go through Investor Relations. There are specific contacts listed for "Shareholder Services." It might be worth buying 1 share of Verizon stock to "get my foot in the door." It would cost me $24 in roundtrip commision, but it's worth it to me. As a shareholder, I would even get an invite to the annual shareholders meeting. That might be a good opportunity to meet an executive who could help me.
I also have the contact information for the Better Business Bureau in my area. That's another avenue I will pursue.
Finally, it is time to bid farewell to our endorsement from The Sports Guy, Bill Simmons. He has updated the mainpage of ESPN.com with a fresh article this week. I can't thank him enough for bringing all this attention to my blog. My 15 minutes of fame on ESPN may be up, but I will continue to pursue this.
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