Obviously, this person never read my email or my blog. I am way past the point of logging onto my account and printing my bill, but I'll try it for like the zillionth time anyway. As usual, my current account status says "no payment necessary." It obviously hasn't been updated in months...
But maybe I can download and print the latest bill, as the email suggests...
How many times do I need to beat this dead horse? IT'S NOT THERE! You'd think that my suggestion to escalate the matter would have been considered, but apparently not.Luckily, since I contacted the Director of Media Relations, I think my issue may be reviewed by someone who can help me. I got an email a few minutes ago from a woman in "Executive Support" in my region. At least I am dealing with specific people now. I plan to touch base with her tomorrow. I asked that she kindly review this blog, so that she understands that I am way past a few "inconveniences."
Ultimately, I am hoping an email I can post to finalize this story for everyone, but at this point, I will take what I can get.
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