No wonder my coworker is having problems with rates that don't agree with what he was quoted when he signed up.
Check out this article about a guy who called Verizon Wireless a hilarious 56 times. Basically he asked two very basic questions about his rate plan, and only 1 customer service representative out of 56 answered both questions correctly!!! Some of the answers are just downright retarded. It's like the reps just make shit up. A training issue, indeed.
The video had me in tears. I know Verizon Wireless isn't exactly the same as the group that services FIOS, but apparently they have the same stunningly low level of competence.
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