1) Service disconnected February 11.
2) I never received the two sets of shipping labels that I was promised within 3-5 business days.
3) I never received a copy of my final bill that I was promised within 10 days.
I figured my best bet was to email the link to my blog to the customer service email address on Verizon.com. I asked that they read my story and let me know if they had any thoughts on my experience.
I used this email link when I first signed up with FIOS last summer and was trying to get a copy of my bill. I never got a response, so I am not going to hold my breath this time either. I'll let you know what happens.
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