4/2 Second Update: My "Final Bill"

Perhaps it is just a coincidence, and I shouldn't flatter myself to assume that Verizon is reading my blog, but I received a follow-up email from my contact in executive support just a few minutes ago. Here's what I got:

So they are unable to send me a final bill. Oh well. I can beat this dead horse a million times, but if they can't invoice me, I certainly can't pay the $23.65 that I owe them (I had service for nearly a week after the period that my last payment was for). So in lieu of a real bill, they sent me a PDF copy of an invoice with my name, address, and a final balance of zero. Great, I guess that's that. Sure took a ridiculous amount of my time (since early February) to arrive at this answer, though.

I suspect Verizon is going to take another look at their billing system as a result of this. They seem physically and technically unable to send a final bill. Surely, I can't be the only guy who experienced this issue. Are they just forgoing any outstanding balances on peoples' accounts? Or am I just one in a million?

So to close the loop with the woman in executive support, I gave her a quick call this afternoon to thank her for spending the time looking into this issue. One last time I asked if there was any chance that someone was going formally apologize for this whole ordeal - I told her I certainly don't need or necessarily deserve one, but given the level of attention I have received, I assumed there might be a more formal response. Especially since this final bill thing was just the icing on the cake.