I saw this article and couldn't resist posting it here. Turns out that Verizon workers are picketing their own company for providing crappy service. Crappy service from Verizon sounds a bit familiar, doesn't it?
Consumerist.com quotes a self-identifying union member, who said "We are losing customers because of billing problems. We are losing customers because when the customers call in with billing or installation problems the employees are told to focus on "educating the customer on Verizon products and services" not on correcting their problem or answering their questions. " According to Consumerist.com, Verizon's response was that they haven't gotten many complaints from customers. They can deny it all they want, but when your own employees are so damn embarrassed by the service they provide that they go on strike, you know you have a problem.
Well I will tell you what...if Verizon "hasn't gotten many complaints from customers," I am going to go ahead and print a copy of my blog and send it along to the CEO's office. Perhaps I focused my efforts too low on the totem pole and my message did not make it sufficiently up the chain for Verizon to properly address my concerns. If they think this whole thing was handled properly and I don't deserve an apology, then so be it. But at least they will have one complaint on the record, and I will be satisfied that I explored every option.
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