To quickly recap...
1) I spent weeks trying to reschedule a phone installation, which never occurred.
2) I canceled my other FIOS services, in protest of the atrocious customer service I endured while trying to reschedule.
3) I was promised shipping labels to return my Verizon equipment, which never came.
4) I called numerous times to locate said labels, which I was repeatedly promised, and ultimately located a Verizon retail store where I was able to return the equipment - I was concerned that I would be charged significant penalties for not returning the stuff (just like a co-worker who had his equipment picked up by a Verizon tech).
5) I requested a final bill, to confirm that the return of my equipment was logged properly in the Verizon system and to pay the appropriate charges that I owed for the prorated month.
6) Through the phone and email channels, I received a hell of a lot of heartburn and at least 5 quotes for my final balance.
7) I was told repeatedly that a final bill was not possible, despite the numerous indications that I owed something.
8) I contacted Media Relations, who provided me with a point of contact and an assurance that everything would be resolved appropriately.
9) Verizon reiterated that they could not provide a final bill, but that my account balance was $0.00.
9) I received at least two paper bills and an email notification that there was an amount due.
10) My point of contact indicated that these notifications were in error, and that my account was closed.
11) After 4-5 months, countless phone calls/emails, and 28k+ webhits, this saga ends, right?
Apparently not.
Nearly 4 months since I canceled my Verizon service...Having tried and failed (repeatedly) to pay the money that I assumed I owed...Feeling good that I had, at least, donated the money to charity... Having received no signed apology or explanation for my troubles...Or at least assuming these folks would just leave me the hell alone (Stop sending me promotional crap all the time - NO I WILL NOT TRY FIOS!!!!)...
NO, THEY SENT ME A CHECK FOR $14.04!!! It's just mind boggling that a company can make this many mistakes.
I assume that when the system finally came to its senses, and generated a bill for $14.04, the folks at Verizon scrambled to remove the outstanding balance. It would appear that in their haste, they removed it twice, thereby generating a check for $14.04.
I just received it today, so I haven't had a chance to cash it. I assume they can stop payment when they read this, but it might cost more than the value of the check. I know I promised to send a copy of my story to the Corporate Offices, but I have been busy recently, and I kept having this feeling that the final chapter hadn't been written. Soon enough, I will do so.
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