Here's an article about a guy who spent an inordinate amount of time trying to get his mother's name off the Verizon bill after she passed away a few months ago. The guy suffered the same wait times and utter incompetence that I did. Doesn't look like they are doing much to address their image.
Some of my favorite lines, which remind me of my own experience:
1) "He spoke to three different people, each person putting him on hold for about 20 minutes."
I spoke with only three people on a good day.
2) “I finally get a woman that seems to know what she is talking about.”
Yeah, I said that a few times. Famous last words.
3) "I contacted a Verizon spokesman based in New York City, and he replied promptly."
It took an email to a spokesperson for me to get a response, too. Pretty sad.
Meanwhile, Verizon stock hovers near its 52-week low.
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