Verizon's Customer "Service" appears to be on a roll.

Comments are starting to pick up in the past few days, complaining of terrible "service:"

"I have spent 3 hours so far trying to get someone to talk to and have still have not reached anyone. I can only get automated line and then they say after holding for an hour they cannot connect me and say to call back and disconnect me- how do they stay in business????? "

"I was told to go online and check my bill there, but no phone bill showed. Now customer diservice phase began (strike 2) They would put me on hold for 25 min at a time, then the person would answer and say call back Monday, the hours are closed."

"Received first bill...received second bill...received third bill...received fourth bill...received fifth bill...received sixth bill"

"Tried upgrading two standard cable boxes to HD via UPS mail. Verizon tech showed up at my house unscheduled. Called and was told they couldn’t mail boxes anymore so I rescheduled a technician to exchange boxes. After 4 weeks I finally had the two boxes exchanged. A month later I received a bill for $500 for not returning the two standard boxes that the Verizon tech took with him. Spent 30 minutes on the phone trying to straighten out."

4/15/09 Update - The hits just keep on coming.

"I am just livid that I agreed to have Fios installed! I have been on the phone three times with V3rizon, and I am still not done fixing the problem. I was promised a package deal for $99.99, 3 months of a movie package for free, FREE installation, and a $100 credit card gift card. It's been two months, and I have not received the gift card. I was overcharged for the package and when I complained, they didn't even credit me for that month. I was charged for the free movie package, and for the free installation."

"same trouble here. could not reach them for a day. all 3 services - tv/internet/phone down for over 6 hours. now the caller id does not work. they want me to pay to come and fix it - they say it is the service box. will switch back to cable in about 6 months."
Seems like nothing has changed since I canceled my service."