http://www.tampabay.com/features/consumer/pinellas-womans-verizon-fight-shows-why-pins-should-be-shared/1076677
"Lacy sent the phone company a death certificate, showing her father, Bill Young of Calvin, W.Va., died in June. But not until repeated phone calls and a complaint to the media did Verizon finally cut it off — last week [article from March 2, 2010]."
Still when Lucy contacted the customer support, she was told..."Well, there's nothing else I can do for you," the representative said before laughing and hanging up the phone.
Verizon still sucks, big time.
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