Update 2/22: Still no boxes or labels to return my equipment

2/22 UPDATE: STILL NO BOXES OR LABELS TO RETURN THE EQUIPMENT. I called "customer support" early this afternoon, spent 2 hours total on the phone, and spoke with no fewer than 6 people - a few land line folks, a few tech support folks, and a few billing folks. Seriously, you can't make this stuff up. It's just unbelievable. My saga may never end...