2nd Update on 2/22: More broken promises

2/22 SECOND UPDATE @ 5:45pm: I got through to someone who indicated that he would regenerate the order for the shipping label. In fact, he asked for my email address so they could be sent electronically. He indicated their system was down (shocker), but it would be back up at 6:30pm, at which time he would be able to send the labels. Of course, 6:30pm is after the customer service department closes and my labels never arrived. Seriously, this is just a joke.