2/23 Update: No labels, so I dumped the stuff at a local store.

I was just trying to end this ordeal. Seriously, it was wearing on me. So it finally dawned on me that there might be a retail location that I could drop off the Verizon equipment. Turned out there was one in my area. So I arrived with all my gear neatly packaged, and the greeter quickly realized that I was there to turn in equipment - not the image they want to portray in their store. So she shuttled me to the back corner where I met with a very nice representative.

He listened to my story, reviewed my account and really seemed to understand my pain. Not surprisingly, my ordeal didn't seem like a total shock to him. In fact, he was both amused and confused to find out that we had an installation scheduled for next week!!!! Huh??!?!? No one told us that. He jokingly asked if we would like to try Verizon again, and we both nodded in agreement that it probably wasn't the best idea.

So he presented me with a receipt that showed that I returned the equipment in good order. Of course, the receipt indicated the possibility of a early termination fee, but he personally promised that it would not apply. He said that if it were to appear on the final bill (which he said can be tricky to receive and/or understand), that I could call him directly.

So I may never find out what actually happened to my order, or all my promised returned phone calls, or the return shipping labels, or any semblance of competence at the toll free support line, but I have a feeling I will find out that I got an early termination fee and a shortened lifespan from all of the heartburn this has caused. I'll keep you updated on the status of the final bill.