3/24 Again: "We Would Like to Work With You"

So I sent a flippant reply to the email I got this morning. Here's what I wrote:

It's like I am talking to a piece of wood. Do you have any clue how much I have been through to finalize my account with you folks? My December payment is not in any way relevant to this conversation.

And now they are willing to work with me? The zillion other folks I dealt with through standard channels were completely unwilling to do. I guess I just needed to use terms that people can relate to. I'll post the response below, but the customer service representative asked for a brief summary of "what I would like them to do to resolve the situation." My response was pretty darn simple, and it should have been self-explanatory given the amount of communication I have had with these folks.

1) I want a correct answer regarding my final balance.
2) I want a copy of my final bill.
3) I want an apology from someone at corporate.