1) If I had not returned the equipment, to a location I had to seek out after starting this blog, after you botched my cancellation and after REPEATED attempts to get the shipping labels you promised TWICE!!!, would you have charged me $1000+ for failing to return my equipment? Would I have gone through even more hassle to get my money back than I have experienced to pay my current charges??? My coworker went through hell when you charged him $1000+, even after your technician picked them up in person, so I can't imagine what my experience would have been like. Let me guess: A promised callback within 24 hours that never materialized.
2) Am I accruing late charges on the bill I know I should have been sent, yet you continue to dispute? You haven't demonstrated the ability to send me a bill in the first place, so what should I expect now? Why the hell am I arguing with you about sending money? You are a for-profit business, right?
3) Will this final bill, that your customer "service" representatives continue to say doesn't exist, ever go to collections? I am bending over backwards because I know I must owe you something, and you keep saying there is no bill. Will you try to mess with my credit report?
4) How does someone resolve escalated issues? I contacted the Director of Media Relations, and my issue still isn't resolved.
I am sure I have a lot more, but these are the big ones off the top of my head.
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