Quick 3/26 Update: No Progress

So I had the conversation with someone in "Executive Support" on Friday, and I have heard nothing since (it's Wednesday). During our conversation, she indicated that she realized that there were some serious system issues in play, particularly related to my account. Knowing that, you would think I would have heard something by now. Even a courtesy email saying "yeah everything is still screwed up, as you would expect, but I am still working on your issue." But now my confidence is waning, and my blood pressure is rising.