So I tried the toll free number the customer service rep mentioned in my conversation earlier today. Turns out that phone number charges a $3.50 convenience fee. Well let's just say that this whole ordeal has been anything but convenient, and there is no chance in hell I am paying a service fee to pay my bill. Furthermore, since I was given two separate bills (with separate account numbers), I assume I would have to pay TWO convenience fees.
Another gripe...when you go through the prompts and enter your account number, it asks "how much would you like to pay?" I would like to know "how much do I owe," since that would give me some indication that my payment will be linked to the proper account.
The teleprompter recommended Verizon.net (where I already have a logon), so I'll try there again. Last I checked, it was the old -$0.06 bit.
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