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Monday, March 17, 2008
3rd 3/17 Update: Payment by Web @ Verizon.net
My first impression of Verizon.net is that it is a spam site, with just a ridiculous number of banner ads for a legit company. There are more ads than content on the page, and navigation is a nightmare.. On the bright side, I can buy some stuff on Ebay, get a new job with CareerBuilder, refinance my loan with Ditech, and plan a vacation on Orbitz all from one convenient launch page. All are great vendors, but that's certainly not why I am visiting Verizon.net. I just want to pay my bill.
So I logged on using my existing account name and password, and it still says "Amount Billed = -$0.06" and "Current Balance = $0.00." That's no help.
So I tried to use the pay online link, and enter my account information, including account number, billing zip code, and bill date. Success. Just kidding, FAILURE. I get the following message: "We are currently experiencing difficulties with this payment application. Please try again later or use an alternate method of payment. We apologize for the inconvenience."
Absolutely amazing. What alternative method would you recommend? The $3.50 service charges that may or may not actually post to my account? The customer support line that is 100% useless? This makes for great blog fodder, but it's just downright asinine. Keep in mind that just a few days ago, I got an email saying my bill was $0.00 but they couldn't provide any further documentation of that. Lame.
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